Service Request

  • A service request and notification of a defect should include the following details, to better assist in the service: 
    1. Serial number of the defective product.
    2. Model code of the defective product.
    3. Date of delivery of the product to the original purchaser.
    4. Precise detail description of the defect.
  • The sales invoice is a precondition to any Warranty action; keep the sales invoice in a safe place
  • To facilitate Warranty action, the Customer Service Request Form must be completed and submitted at https://www.vito.my/after-sales-service.html
  • Or contact our customer service executive at 03-55259971
 

Service & Repair

  • The warranty covers labour costs for the repair of the product for a period of twelve (12) months from the date of the original purchase, provided the product in question is in the possession of the original owner.
  • Labor charges (service labor, diagnostics charges, dispatch fees, or relocation of equipment fees) are not covered by the warranty.
  • Service of the Products under warranty shall only be carried out at the following time and days except Sundays and Public Holidays:
  • 9:00 AM - 6:00 PM (Monday to Friday)
  • 9:00 AM - 4:00 PM (1st & 3rd Saturday; Subject to workflow and availability of time slots)
  • The warranty does not cover dispatch charges. However, dispatch charges may be waived for the first year at the company's discretion.
  • Refer to the Section: Service Charges, Procedure & PPM for a detailed rundown of the labour and delivery charges.