Service Request

  • A service request and notification of a defect must include the following details: 
    1. Serial number of the defective product.
    2. Model code of the defective product.
    3. Date of delivery of the product to the original purchaser.
    4. Precise description of the defect.
  • The sales invoice is a precondition to any Warranty action; keep the sales invoice in a safe place
  • To facilitate Warranty action, the Customer Service Request Form must be completed and submitted at https://www.vito.my/after-sales-service.html
  • Or contact our customer service executive at 03-55259971
 

Service & Repair

  • The warranty covers labour costs for the repair of the product for a period of twelve (12) months from the date of the original purchase, provided the product in question is in the possession of the original owner.
  • Labor charges (service labor, diagnostics charges, dispatch fees, or relocation of equipment fees) are not covered by the warranty.
  • Service of the Products under warranty shall only be carried out at the following time and days except Sundays and Public Holidays:
  • 9:00 AM - 6:00 PM (Monday to Friday)
  • 9:00 AM - 4:00 PM (1st & 3rd Saturday; Subject to workflow and availability of time slots)
  • The warranty does not cover dispatch charges. However, dispatch charges may be waived for the first year at the company's discretion.
  • Refer to the Section: Service Charges, Procedure & PPM for a detailed rundown of the labour and delivery charges.