Goods sold are STRICTLY not refundable and not exchangeable UNLESS under the following circumstances for which the goods may be exchanged:
- Manufacturing defects;
- Items damaged during delivery; or
- Non-conforming items delivered.
Terms for Exchange:
- You have to inspect the Products upon receipt of the goods.
- You have to send the duly Notice of Non-Conforming or Damaged Products within 3 days from the date of receipt of the Products to ([email protected]), failing which the Products are deemed to be received in good order and conditions.
The Notice of Non-Conforming or Damaged Products should include the following particulars:
Sales Order Number:
Name of Purchaser:
Particulars of Non-Conformity/Damage:
A picture clearly showing the Non-Conformity/Damage shall be accompanied by the Notice of Non-Conformity/Damage. Any such notice with incomplete information will not be entertained.
- After your notification has been verified which normally takes 5 Business Day, the Company will notify you the mode of exchange.
Copyright © 2023 21Beyond Sdn. Bhd. Company Reg. No. 1295254-P GST Reg. No. 001761435648. All Rights Reserved.