Return policy

Goods sold are STRICTLY not refundable and not exchangeable UNLESS under the following circumstances for which the goods may be exchanged:

  1. Manufacturing defects;
  2. Items damaged during delivery; or
  3. Non-conforming items delivered.

Terms for Exchange:

  1. You have to inspect the Products upon receipt of the goods.
  2. You have to send the duly Notice of Non-Conforming or Damaged Products within 3 days from the date of receipt of the Products to ([email protected]), failing which the Products are deemed to be received in good order and conditions.
    The Notice of Non-Conforming or Damaged Products should include the following particulars:
    Sales Order Number:
    Name of Purchaser:
    Address:
    Hand Phone:

Particulars of Non-Conformity/Damage:

A picture clearly showing the Non-Conformity/Damage shall be accompanied by the Notice of Non-Conformity/Damage. Any such notice with incomplete information will not be entertained.

  •  After your notification has been verified which normally takes 5 Business Day, the Company will notify you the mode of exchange.

Warranty terms

Throughout and as set forth under the terms of the Warranty, the Company will provide a replacement for any component or part that proves to be defective in materials or workmanship. The Company warrants that this product is free from defects in materials and workmanship, when used for the purpose intended, under normal conditions, and provided it receives proper care and maintenance as described in the Product's Assembly and Owner's Manual.

The Product carries a 5 year Warranty on “drive belt” motor only and 2 year Warranty on parts against any manufacturing defects only and does not cover wear and tear items, moving parts and abuse or mis-use of the Product.

The Company will, at its sole and absolute discretion, either repair or replace the flawed parts of the Product in accordance with the conditions set out below. The Company reserves the right to substitute material of equal or better quality if identical materials are not available under this Warranty.

The Warranty period commences from the date on which the original buyer purchases the Product; the Product has to remain in the possession of the original buyer/owner; Warranty repairs will not extend the Warranty period as prescribed herein and is only valid in Malaysia.

The Purchaser's Warranty is only valid if the item is used in an environment approved by the Company for that particular Product. This Warranty covers manufacturing defects in the Product as originally packed by the Company. The Warranty shall apply only under conditions of normal, recommended use of the product as described in the Owner's Manual and providing that the Company's instructions for installation, maintenance and use have been complied with. Failure to follow the instructions given in the Owner's Manual will invalidate the Product´s Warranty.

Defects resulting from normal wear, misuse, abuse, corrosion, or damage incurred during loading or transportation are not covered. The Company's obligations shall not apply to defects due to reasons beyond their control and the Warranty does not extend to the Product or components thereto that have been modified without the consent of the Company.

The Warranty does not cover the following:

  • Sounds or noises emitted during use where these do not substantially impede the use of the Product and where they are not caused by a fault in the Product;
  • Damage due to abuse, tampering or modification of the Product, failure to properly follow assembly instructions, maintenance instructions, or safety warnings as stated in the Product Documentation (Assembly and Owner's Manuals, etc.), rust or corrosion as a result of the Product's physical location, misuse, mishandling, accident, natural disasters, power surges.
  • Damage caused by hitting the Product too hard as noted in the Owner's Manual and on the Warning Label.
  • Damage due to normal usage and wear and tear.

In the event that replacement parts or components do not correct the issue, the Company reserves the right to replace the product with another Company’s brand product, at our discretion. Reasonable substitution may be required depending upon Product availability. Any replacement of the Product under the terms of the Warranty in no way extends the original Warranty period.

THESE REMEDIES ARE THE EXCLUSIVE AND SOLE REMEDIES FOR ANY BREACH OF WARRANTY.

The Warranty does not cover maintenance activities, such as cleaning, lubricating, and normal part adjustments, nor installation procedures that customers can accomplish themselves, such as changing uncomplicated meters, pedals and other similar parts not requiring any dismantling / reassembling of the Product. Regular maintenance by the Owner is required on all the Product which has moving parts.

Further, the Warranty does not cover transport charges. The purchaser/owner shall be responsible to bear all the transport charges that are fixed by the Company at the time that may be incurred arising out of this Warranty.

The Warranty is the sole and exclusive express warranties made by the Company. They supersede any prior, contrary or additional representations, whether oral or written. No agent, representative, dealer, person or employee has the authority to alter or increase the obligations or limitations of this Warranty. Any implied warranties, including the WARRANTY OF MERCHANTABILITY and any WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, are limited in direction to the term of the applicable express Warranty provided above.

NOTIFICATION OF A DEFECT

The notification of a defect must include the following details:

  1. Serial number of the defective product.
  2. Date of delivery of the product to the original purchaser.
  3. Information about the place and conditions of use of the product (home, light commercial, gym etc.).
  4. Precise description of the defect.
    • The sales receipt is a precondition to any Warranty action; keep the sales receipt in a safe place.
    • To facilitate Warranty action, keep a record of your registration.

WARRANTY COVERAGE

Under no circumstances shall the Company be liable by virtue of this Warranty or otherwise for any special, indirect, secondary or consequential damages of any nature and or injury arising out of any use or inability to use this Product.

If the warranty has expired, the Company may assist with replacements or repairs to parts and labour, but there will be a charge for these services. The Company does not guarantee availability of spare parts after expiration of warranty period.

EXCEPT AS OTHERWISE REQUIRED BY APPLICABLE LAW, THE PURCHASER'S EXCLUSIVE REMEDY IS LIMITED TO REPAIR OR REPLACEMENT OF ANY COMPONENT DEEMED BY THE COMPANY TO BE DEFECTIVE UNDER THE TERMS AND CONDITIONS STATED HEREIN. IN NO EVENT WILL THE COMPANY BE LIABLE FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, INDIRECT OR ECONOMIC DAMAGES, OR INJURIES REGARDLESS OF THE THEORY OF LIABILITY (INCLUDING, WITHOUT LIMITATION, PRODUCT LIABILITY, NEGLIGENCE OR OTHER TORT) OR FOR ANY LOST REVENUE, PROFIT, INJURIES, DATA, PRIVACY OR FOR ANY PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO THE USE OF THE PRODUCT.

REGISTRATION FORM

The duly completed Registration Form must submit to the Company within 14 days of purchase.

Throughout and as set forth under the terms of the Warranty, the Company will provide a replacement for any component or part that proves to be defective in materials or workmanship. The Company warrants that this product is free from defects in materials and workmanship, when used for the purpose intended, under normal conditions, and provided it receives proper care and maintenance as described in the Product's Assembly and Owner's Manual.

The Product carries a 2 year Warranty on parts against any manufacturing defects only and does not cover wear and tear items, moving parts (including but not limited to wire cables etc) and abuse or mis-use of the Product.

The Company will, at its sole and absolute discretion, either repair or replace the flawed parts of the Product in accordance with the conditions set out below. The Company reserves the right to substitute material of equal or better quality if identical materials are not available under this Warranty.

The Warranty period commences from the date on which the original buyer purchases the Product; the Product has to remain in the possession of the original buyer/owner; Warranty repairs will not extend the Warranty period as prescribed herein and is only valid in Malaysia.

The Purchaser's Warranty is only valid if the item is used in an environment approved by the Company for that particular Product.

This Warranty covers manufacturing defects in the Product as originally packed by the Company. The Warranty shall apply only under conditions of normal, recommended use of the product as described in the Owner's Manual and providing that the Company's instructions for installation, maintenance and use have been complied with. Failure to follow the instructions given in the Owner's Manual will invalidate the Product´s Warranty.

Defects resulting from normal wear, misuse, abuse, corrosion, or damage incurred during loading or transportation are not covered. The Company's obligations shall not apply to defects due to reasons beyond their control and the Warranty does not extend to the Product or components thereto that have been modified without the consent of the Company.

The Warranty does not cover the following:

  • Sounds or noises emitted during use where these do not substantially impede the use of the Product and where they are not caused by a fault in the Product;
  • Damage due to abuse, tampering or modification of the Product, failure to properly follow assembly instructions, maintenance instructions, or safety warnings as stated in the Product Documentation (Assembly and Owner's Manuals, etc.), rust or corrosion as a result of the Product's physical location, misuse, mishandling, accident, natural disasters, power surges;
  • Damage caused by hitting the Product too hard as noted in the Owner's Manual and on the Warning Label.
  • Damage due to normal usage and wear and tear.

In the event that replacement parts or components do not correct the issue, the Company reserves the right to replace the product with another Company’s brand product, at our discretion. Reasonable substitution may be required depending upon Product availability.

Any replacement of the product under the terms of the Warranty in no way extends the original Warranty period.

THESE REMEDIES ARE THE EXCLUSIVE AND SOLE REMEDIES FOR ANY BREACH OF WARRANTY.

The Warranty does not cover maintenance activities, such as cleaning, lubricating, and normal part adjustments, nor installation procedures that customers can accomplish themselves, such as changing uncomplicated meters, pedals and other similar parts not requiring any dismantling / reassembling of the Product. Regular maintenance by the Owner is required on all the Product which has moving parts.

Further, the Warranty does not cover transport charges. The purchaser/owner shall be responsible to bear all the transport charges that are fixed by the Company at the time that may be incurred arising out of this Warranty.

The Warranty is the sole and exclusive express warranties made by the Company. They supersede any prior, contrary or additional representations, whether oral or written. No agent, representative, dealer, person or employee has the authority to alter or increase the obligations or limitations of this Warranty. Any implied warranties, including the WARRANTY OF MERCHANTABILITY and any WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, are limited in direction to the term of the applicable express Warranty provided above.

NOTIFICATION OF A DEFECT

The notification of a defect must include the following details:

  1. Serial number of the defective product.
  2. Date of delivery of the product to the original purchaser.
  3. Information about the place and conditions of use of the product (home, light commercial, gym etc.).
  4. Precise description of the defect.
    • The sales receipt is a precondition to any Warranty action; keep the sales receipt in a safe place.
    • To facilitate Warranty action, keep a record of your registration.

WARRANTY COVERAGE

Under no circumstances shall the Company be liable by virtue of this Warranty or otherwise for any special, indirect, secondary or consequential damages of any nature and or injury arising out of any use or inability to use this Product.

If the warranty has expired, the Company may assist with replacements or repairs to parts and labour, but there will be a charge for these services. The Company does not guarantee availability of spare parts after expiration of warranty period.

EXCEPT AS OTHERWISE REQUIRED BY APPLICABLE LAW, THE PURCHASER'S EXCLUSIVE REMEDY IS LIMITED TO REPAIR OR REPLACEMENT OF ANY COMPONENT DEEMED BY THE COMPANY TO BE DEFECTIVE UNDER THE TERMS AND CONDITIONS STATED HEREIN. IN NO EVENT WILL THE COMPANY BE LIABLE FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, INDIRECT OR ECONOMIC DAMAGES, OR INJURIES REGARDLESS OF THE THEORY OF LIABILITY (INCLUDING, WITHOUT LIMITATION, PRODUCT LIABILITY, NEGLIGENCE OR OTHER TORT) OR FOR ANY LOST REVENUE, PROFIT, INJURIES, DATA, PRIVACY OR FOR ANY PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO THE USE OF THE PRODUCT.

REGISTRATION FORM

The duly completed Registration Form must submit to the Company within 14 days of purchase.